At Auza, we are dedicated to respecting our customers and other interested parties privacy and complying with all applicable laws and regulations regarding the personal information we may collect about you, including but not limited to our websites www.auzaaudio.com, auza.io and auza-shop.myshopify.com.
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by post using the address: Auza LTD, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom.
COLLECTING PERSONAL INFORMATION
We will always endeavour to only request information which is necessary for the service we are providing. We do not collect personal information to sell to third parties or for use in targeted advertising. The personal Information we collect about you includes information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. The categories of personal information which may be collected when using our websites are listed below.
A) Device Information:
When you visit our websites, our servers or those of the web hosting companies we use may automatically log your device information. This may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, your time zone, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. Auza will never attempt to identify any website user from this information or knowingly retain any of this data.
B) Order Information:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. To fulfil an online order placed by you, you will be required to provide information which may include but not be limited to: name, billing address, shipping address, payment information and email address. This personal information will be handled by us and stored with our processor Shopify, and may also be shared with third parties strictly necessary to fulfil your order such as payment gateways or shipping and fulfilment services.
C) Customer Support & Marketing Information:
If you wish to receive updates about our services and products via newsletter or if you initiate an inquiry or customer support request via an online form or email, we may ask for personal information which may include but not be limited to email address and name. You can opt out of marketing updates or request a deletion of your personal information by contacting us at email@example.com. We may also collect personal information when you sign up to receive updates from our social media channels.
For any retained personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services and any payment platforms or associated services which we may utilise for the provision of our services.
WITHHOLDING PERSONAL INFORMATION
We will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.